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Urgent! 1st Level Support Engineer Position in Aachen - Utimaco

1st Level Support Engineer



Job description

Your tasks

  • Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
  • Assist in managing Windows servers (installation, configuration, maintenance)
  • Perform routine system updates, patches, and backups
  • Monitor system performance and troubleshoot hardware/software issues
  • Support Active Directory, DNS, DHCP, and Group Policy
  • Edit document procedures and configurations

  • Your profile


  • Basic knowledge of Windows Server environments (2016/2019/2022)
  • Experience in supporting end users on Windows operating systems (Windows 10/11), including troubleshooting software, hardware, and connectivity issues
  • Familiarity with Active Directory and basic network protocols as well as Entra ID
  • Some experience with virtualization (e.g., Proxmox, VMware) is a plus (optional)
  • Strong problem-solving and communication skills
  • Fluent German and English skills in spoken and written form

  • We offer


  • An open and friendly global corporate culture shaped by a constructive and cooperative environment
  • Many learning opportunities to deepen your skills and support your professional growth
  • Flexible working hours and the possibility of hybrid work
  • Challenging tasks and close collaboration with a competent team
  • A dynamic company where teamwork and relationship management are valued
  • Utimaco is growing and lives diversity! Our global team includes colleagues from 42 nationalities and 45 different spoken languages

  • Required Skill Profession

    Computer Occupations



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