Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Teamlead IT Service Desk and Digital Workplace (m/f/d).
Germany Jobs Expertini

Urgent! Teamlead IT Service Desk and Digital Workplace (m/f/d) Job Opening In Bayreuth – Now Hiring Hays

Teamlead IT Service Desk and Digital Workplace (m/f/d)



Job description

Teamlead IT Service Desk and Digital Workplace

(m/f/d)

Employment with Hays Professional Solutions GmbH Bayreuth Start date: asap Reference number: 837370/1

Diesen Job teilen oder drucken

Responsibilities

  • Lead and develop the IT Service Desk and Digital Workplace team
  • Ensure professional 1st- and 2nd-level support in line with ITIL best practices
  • Manage Incident, Problem, and Change processes with clear escalation paths
  • Resource planning, workload distribution, and team performance management
  • Delivering projects and maintenance of End user IT services and digital workplace
  • Manage business / service partners, IT commercials, cost planning and budgeting
  • Supervise end-user IT infrastructure (clients, mobile devices, peripherals, Video
  • Define and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Profile

  • Degree in Computer Science, Business Informatics, or equivalent qualification
  • Experience in IT Support, Service Desk, or Digital Workplace
  • Strong knowledge in: Microsoft 365 and Azure (Intune, Teams, SharePoint, Exchange Online), Windows and macOS clients, Mobile Device Management
  • Experience in ITIL processes and ticketing systems (ServiceNow, Jira Service)
  • Proven leadership experience with strong people management skills
  • Excellent communication skills in english (C1+), german is an advantage (preferably B2+)
  • Strong customer orientation and problem-solving ability
  • Resilient and decisive in critical situations
  • Benefits

  • A highly motivated team and an open way of communication
  • Employee assessment and development
  • Pleasant working atmosphere

  • Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Teamlead IT Potential: Insight & Career Growth Guide


    • Real-time Teamlead IT Jobs Trends in Bayreuth, Germany (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Teamlead IT in Bayreuth, Germany using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 25475 jobs in Germany and 28 jobs in Bayreuth. This comprehensive analysis highlights market share and opportunities for professionals in Teamlead IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Teamlead IT Service Desk and Digital Workplace (m/f/d) Job?

      Great news! is currently hiring and seeking a Teamlead IT Service Desk and Digital Workplace (m/f/d) to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hays adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Germany laws and regulations
    • What Is the Average Salary Range for Teamlead IT Service Desk and Digital Workplace (m/f/d) Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Bayreuth. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Teamlead IT Service Desk and Digital Workplace (m/f/d)?

      Key qualifications for Teamlead IT Service Desk and Digital Workplace (m/f/d) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Teamlead IT Service Desk and Digital Workplace (m/f/d)?

      To improve your chances of getting hired for Teamlead IT Service Desk and Digital Workplace (m/f/d), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Teamlead IT Service Desk and Digital Workplace (m/f/d) Job Success
      Hays interview tips for Teamlead IT Service Desk and Digital Workplace (m/f/d)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Hays's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Teamlead IT Service Desk and Digital Workplace (m/f/d) interview at Hays, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hays's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Teamlead IT Service Desk and Digital Workplace (m/f/d) Positions

      Setting up job alerts for Teamlead IT Service Desk and Digital Workplace (m/f/d) is easy with Germany Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!