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Teamlead Customer Interaction & Service Coordination (m/w/d) Job Opening In Untergiesing-Harlaching – Now Hiring Hays


Job description

Teamlead Customer Interaction & Service Coordination

(m/w/d)

Festanstellung durch unseren Kunden Bayern Startdatum: sofort Referenznummer: 839510/1

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Über das Unternehmen

  • Als modernes Unternehmen entwickelt sich unser Mandant ständig weiter und geht dabei immer wieder neue Wege.
  • Aufgaben

  • Gesamtverantwortung für die Organisation und Steuerung eines standortübergreifenden Serviceteams
  • Planung und Umsetzung effizienter Abläufe zur Sicherstellung eines reibungslosen Kundenkontakts
  • Einführung und Weiterentwicklung von Maßnahmen zur Qualitätssteigerung und Prozessstabilität
  • Förderung der fachlichen und persönlichen Entwicklung der Mitarbeitenden durch gezielte Trainings- und Coaching-Initiativen
  • Analyse von operativen Kennzahlen zur Ableitung konkreter Optimierungsmaßnahmen
  • Enge Abstimmung mit internen Schnittstellen zur Integration von Kundenrückmeldungen in die Weiterentwicklung von Services und Abläufen
  • Profil

  • Abgeschlossene Ausbildung oder Studium mit Bezug zu Kommunikation, Organisation oder wirtschaftlichen Themen
  • Erfahrung in der Führung von Teams im Bereich Kundenservice, Support oder telefonischer Betreuung
  • Fähigkeit, Mitarbeitende zu motivieren und strukturiert durch Veränderungsprozesse zu führen
  • Sicherer Umgang mit operativen Kennzahlen und deren Interpretation zur Steuerung von Servicequalität
  • Ausgeprägte Kundenorientierung, gepaart mit lösungsorientiertem Denken und Handeln
  • Offenheit für neue Ansätze und Freude an der Weiterentwicklung bestehender Strukturen
  • Benefits

  • Eine vielseitige Führungsrolle mit Gestaltungsspielraum
  • Ein engagiertes Team in einem serviceorientierten Umfeld
  • Die Möglichkeit, Kundenkommunikation und Serviceprozesse nachhaltig zu prägen
  • Attraktive Rahmenbedingungen und eine langfristige Perspektive
  • Gehaltsinformationen

  • Attraktive Sozialleistungen
  • Attraktive, leistungsorientierte Vergütung
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Teamlead Customer Potential: Insight & Career Growth Guide


    Real-time Teamlead Customer Jobs Trends (Graphical Representation)

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    5513 Jobs in Germany
    5513
    3 Jobs in Untergiesing-Harlaching
    3
    Download Teamlead Customer Jobs Trends in Untergiesing-Harlaching and Germany

    Are You Looking for Teamlead Customer Interaction & Service Coordination (m/w/d) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hays adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

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    5. Accountabipty

    6. Respect for human rights

    7. Obeying Germany laws and regulations

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