Solution Advisor Senior (f/m/d) Specialist CX

Job description

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.

We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.

The work is challenging – but it matters.

You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you?

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What you'll build**

Are you ready to be part of one of the best companies to work for globally?

At SAP, we are looking for a CX Senior Solution Advisor brimming with energy, empathy, and a passion for learning to join our world-class team.

If you are someone who wants to take over a key role in the sales cycle and has a positive attitude, we want to meet you!

As a crucial member of our team, your technical and sales abilities will drive effective product presentations and demonstrations for pre- and post-sale engagements.

Your role doesn't stop there: you'll be involved at every stage of the process, from demand generation activities with events like Sapphire to supporting the adoption and expansion of our solutions.

Here’s a glimpse of your daily responsibilities:

+ Deal Support: You are the expert! You understand the customer, you know the processes and you can map the values, our software generates to the challenges and opportunities our customers are facing.

You support our customers by leading discussions and workshops, explaining, presenting and demonstrating our solutions and the value for the customer in sales cycles or to reiterate the value at existing customers.
+ Demand Generation: Build and strengthen links with SAP's global and local structure.

Creating content to inspire our customers.
+ Expansion and Adoption: Help expand our installed SAP base and capture new clients across diverse industries.

3.Specialized Knowledge: Be an expert in at least two SAP CX solutions, with a special focus on SAP Sales & Service.
+ Advisory and Collaboration: Serve as a trusted advisor to our customers and SAP internal colleagues and share your knowledge.
+ Constant Learning: The software industry is constantly changing, and this requires constant learning of new technologies and processes.
+ Travel: Prepare to travel around Germany and MEE and explore new business places – an incredible opportunity for professional and personal growth!

**What you bring**

+ Education: A bachelor's degree in business administration, computer science or a related field, or equivalent experience.
+ Experience: Experience in Solution Advisory or CX or other customer facing roles
+ Thirst for Knowledge: Open to new technologies and is willing to constantly learn
+ Research: Fast understanding of the customer needs, research for further valuable information, and bringing the pieces together.
+ Solution-oriented: Think about solutions, not problems.

Always with a customer mindset to deliver value with our SAP CX Software Portfolio to our customers.
+ Excellent presentation and communication skills
+ Resilience: The ability to adapt and handle complex and ever-changing situations with the best attitude.
+ Expert knowledge/expertise in end-to-end processes/solution matching especially in Lead-To-Cash processes.
+ Communication and Interpersonal Skills: Exceptional communication and interpersonal skills; able to inspire and lead within internal teams
+ Excellent presentation and communication skills
+ Teamwork and Empathy: A true team player who fosters collaboration and shows empathy towards customers and colleagues
+ Languages: Fluent in German and English

Preferred Superpowers:

+ Industry Knowledge in one of the key industries: Retail, Wholesale, Consumer Goods, Manufacturing, Automotive, Utilities, etc.
+ Product Knowledge: Ideally, SAP knowledge of S/4 and SAP CX
+ Tech Savvy: Knowledge of AI in general & self learning mindset

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**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, you can bring out your best.

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439648 | Work Area: Presales | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Required Skill Profession

Other General