Urgent! Senior Product Manager, Voice AI Agents Job Opening In Germany, Germany – Now Hiring Zendesk
Zendesk is pioneering the future of agentic AI for customer experience – and voice is the next frontier.
As Senior Product Manager for Voice AI Agents, you'll help shape how millions of users interact with brands through intelligent, human-like conversations.
Join us to build not just features, but a fundamentally better way to serve and support people everywhere.
Voice remains the most powerful and personal channel for customer service, and Zendesk is building the next generation of voice automation with AI at its core.
This is a true zero-to-one opportunity: you’ll define the product vision, shape the user experience, and bring to life a conversational AI system that delivers natural, responsive, and high-quality voice interactions.
You’ll lead the development of our first native voice channel for Zendesk AI Agents and work across our existing voice ecosystem – from Zendesk Talk to third-party voice platforms – to build a cohesive experience that automates customer service with speed and empathy.
Key Responsibilities
Own the end-to-end product strategy for Zendesk's voice AI agents, from vision and roadmap to zero-to-one market delivery, aligned with our broader AI and omnichannel strategy
Lead deep customer and market discovery to identify voice-specific opportunities, translating insights into product requirements and features
Champion voice UX excellence, partnering with product design to create intuitive, natural conversational experiences
Collaborate with AI researchers and engineers to integrate speech technologies while optimizing for real-time performance
Define and track success metrics across adoption, latency, user satisfaction, and automation efficacy
Build strong cross-functional partnerships with Engineering, AI Research, Customer Success, and GTM teams to ensure cohesive execution and market readiness
Implement continuous discovery and development practices, maintaining high product quality through iterative testing and data-driven refinement
Required Qualifications
Several years product management experience with 2+ years building AI-powered or voice products in B2B SaaS
Track record leading cross-functional teams through zero-to-one product development
Strong discovery and data-driven mindset with demonstrated user-focused outcomes
Exceptional communication skills to align stakeholders and articulate complex voice AI value propositions
Bonus Qualifications
Deep knowledge of voice technology (telephony, SIP, VoIP, ASR/TTS) and real-time UX performance factors
Experience with LLM capabilities in voice contexts
Background in customer service or CX product development
Success in the Role
Establishing leadership within the voice AI domain, becoming the go-to expert for conversational voice strategy
Driving significant adoption of our voice AI channel, making it a preferred option for customer service interactions
Creating a natural, efficient voice user journey that improves automated resolution rates while delivering exceptional customer experiences
Differentiating Zendesk in the market through innovative voice AI capabilities that seamlessly integrate with our omnichannel ecosystem
Enthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potential
Strong technical background and professional experience developing and maintaining complex architectures
Proven track record of successfully managing and motivating engineering teams, driving them towards achieving ambitious goals
Experience scaling teams and leading engineering teams through change
Understanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes, acknowledging that your own viewpoint may not always be the best
You excel in facilitating discussions and communicating with various stakeholders, ensuring clarity and alignment across teams and departments
Experience working in collaborative teams,leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performance
Strong expertise in iterative development and balancing risks
Commitment to Quality and a deep understanding of how to achieve and maintain it within complex architectures and software designs
#LI-MK12
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
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Unlock Your Senior Product Potential: Insight & Career Growth Guide
Real-time Senior Product Jobs Trends in Germany, Germany (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Product in Germany, Germany using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 36741 jobs in Germany and 1247 jobs in Germany. This comprehensive analysis highlights market share and opportunities for professionals in Senior Product roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Zendesk is currently hiring and seeking a Senior Product Manager, Voice AI Agents to join their team. Feel free to download the job details.
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The fundamental ethical values are:The average salary range for a Senior Product Manager, Voice AI Agents Jobs Germany varies, but the pay scale is rated "Standard" in Germany. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Product Manager, Voice AI Agents typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Product Manager, Voice AI Agents interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.
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