Senior Manager, Process Improvement & Automation

Job description

+ As this is a global role, we welcome all global applicants.

+ Develop process improvement strategy by COU /Service line, collaborating with key stakeholders in each COUs

+ Oversee various process improvement efforts across the segment and ensure they are aligned, enable best practice sharing

+ Identify the areas for automation opportunities, including AI use cases and lead efforts with own team, enterprise experts and external parties to implement the process automation and AI/ML

+ responsible achieving process efficiency, effectiveness and cost management targets

+ Collaborate with stakeholders across multiple Segment/COU’s and functions to understand business opportunities, prioritize demand, and identify/implement supporting application capability

+ Understand key challenges and pain points within each segment

+ Lead team of process improvement experts to implement broader process improvement /simplification initiatives

+ Own the funnel of process improvement projects based on employee /customer feedback

+ Identify automation opportunities across the value stream, and implement automations on the processes, and embed AI that would result in greater efficiency

+ Collaborate with ULU /Customer experience team to deploy the needed Lean Six Sigma trainings and monitor the effectiveness

+ Ensure tie back the benefits of the process improvement /efficiency gains to financial and customer success

+ Interface with COU /Industry /Operations leaders

+ Attend COU Leadership Meetings

+ Interface with PE, Pricing, Marketing, Stategy & Portfolio Innovation, etc.



+ Build personal relationships and establish credibility with internal stakeholders

+ Strong interaction with Customer Experience team (Operations /Innovation, Lab & Field services) and Technology /Innovation teams

+ Interaction with customers on need basis to understand their pain points and to translate into priorities

+ Interaction with industry experts on external benchmarking (Eg., process automation)

+ Interaction with Commercial excellence teams as well ULU


+ A minimum of 15 years of total professional experience

+ 2+ years in a senior leadership role or 3+ years in a business strategy role

+ Experience working with diverse, global teams strongly preferred

+ Experience managing and delivering clear, impactful communications to internal and external stakeholders

+ Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions

+ Lean Six Sigma skills (Black belt) preferred

+ Working knowledge in process automation and tools and Artificial Intelligence

+ Ability to inspire, motivate, and influence behaviors to help change across an organization

+ Ability to adapt to rapidly changing priorities

+ Strong analytical mindset

+ Change Management experience with demonstrated use of change management tools

+ Ability to create business cases with detailed implementation plans

+ Experience building high-performing and highly collaborative teams

Experience driving strategic business growth

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way.

From day one, we’ve blazed a trail protecting the planet and everyone on it.

Our teams have influenced billions of products, plus services, software offerings and more.

We break things, burn things and blow things up.

All in the name of safety science.



That’s where you come in — because none of it could happen without you.

It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place.

It takes bold ideas and brilliant minds to build a better world for future generations across the globe.



This is more than a job.

It’s a calling.

A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow.

As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.



Everyone here is unique.

But we’re also a global community, working together to help create a safer world.

Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.



Empowering our customers to keep the world safe means thinking ahead.

It means investing in training and empowering our people to learn and innovate.

At UL Solutions, we help build a better future — one where everyone benefits.



Join UL Solutions to be at the center of safety.

To learn more about us and the work we do, visit UL.com

Total Rewards: We understand compensation is an important factor as you consider the next step in your career.

The estimated salary range for this position is $130,000 to $150.000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position is eligible for annual bonus compensation with a target payout of 20% of the base salary.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country.

We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

#-LI - JK3

#LI - Hybrid

UL LLC has been and will continue to be an equal opportunity employer.

To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.

Required Skill Profession

Other General