Senior Implementations Program Manager

Job description

All of our positions are fully remote.

You do not have to relocate to join us!

The positionThis is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Implementations Program Manager reporting to the GM, Tech Partnerships.As Senior Implementations Program Manager, you will be responsible for delivering business outcomes (technical, commercial, and operational) and building the end-to-end implementations process for Remote Embedded partners. What this job can offer you

Direct ownership of the success of transformative partnerships critical to Remotes business success

High exposure externally and internally across all functional areas

Ability to steer product & service development with high velocity in response to partner needs

An opportunity to co-develop the strategy and vision of the Remote Embedded product

Opportunity to work with senior stakeholders with high autonomy

What will you be doing

Directly support the General Manager in building and growing Remote Embedded product, ensuring alignment with strategic objectives

Develop and project manage Remote Embedded partners implementation timeline, and operational work streams (in close collaboration with the Partners teams)

Lead the planning, tracking and completion of all project tasks throughout the partner onboarding and implementation process including but not limited to: Develop and oversee the project schedule and lead regular meetings with operational leads to build workflows not supported by integrationDocument, coordinate and monitor progress of partner, including ensuring all requirements are metCoordinate internal resources as required across various departments including Product, Legal, Finance, Sales, Partnerships, Growth, Customer Experience and Operations, to drive Embedded partner successWork closely with the Product, Operations, and other teams to understand and communicate the timing of deliverables necessary to keep partners unblocked and drive project to release on time with high qualityHelp partner sales, support, and customer success teams understand product features and benefitsCommunicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards; create visibility on status of all open issues, action items, dependencies, and timelines for deliverables

Own the day-to-day relationship with the partner during the implementation phase, ensuring questions are directed to and addressed by the appropriate internal teams efficiently

Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve

Develop and execute strategies to continuously improve partner and customer satisfaction, meet revenue targets, and scale team operations (in collaboration with Product, Engineering, Partnerships, Customer Experience and Operations)

Contribute to the development of integration best practices, training materials and Remotes internal and external collateral Work with GM, Partnerships, and Product Marketing to package implementation best practices and integrate these in partner value prop for future partnersDevelop clear and accurate implementation guide covering technical, GTM, and operational implementation (in collaboration with Partner Solution Architect)Develop and maintain a comprehensive documentation system that organizes partner interactions, including FAQs, workflows, dependencies, and blockersWork with other teams to populate the partner knowledge base and partner portal

What you bring

Experience in project management / implementations / professional services in the HRtech, fintech or software/technology industry

A proven track record in managing long-term relationships with partners / customers

Exceptional organizational skills, with a proven ability to juggle and complete multiple tasks and projects simultaneously in a fast-paced environment

The capacity to work collaboratively with cross-functional teams, fostering a productive and cooperative environment

The ability to quickly learn and understand complex issues, analyze root causes and solution options, and synthesize conclusions, and to communicate these effectively to partners and internal teams

Superior verbal, written and presentation skills, as well as the ability to work effectively across internal and external organizations

Experience in B2B SaaS technology partnerships preferred

Practicals

You'll report to: General Manager, Tech Partnerships

Location : Youll need to be able to work with external stakeholders located between US West Coast to Eastern Europe timezones (from UTC-8 through UTC+3) - which means youll likely be located in Western/Central European or Eastern US/CA timezone.

Start date : As soon as possible

Remote Compensation Philosophy Remote's is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.

We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates.

We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.At first glance our salary bands seem quite wide - here is some context.

At Remote we have international operations and a globally distributed workforce.

We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $53,600 USD - $120,600 USD.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level.

The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands.

The base salary range may be subject to change. Application process

Interview with recruiter

Interview with team member 1 (no managers present)

Interview with team member 2 (no managers present)

Interview with future Manager.

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at .

As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere

unlimited personal time off (minimum 4 weeks)

quarterly company-wide day off for self care

flexible working hours (we are )

16 weeks paid parental leave

mental health support services

stock options

learning budget

home office budget & IT equipment

budget for local in-person social events or co-working spaces

How youll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings).

Read more at .

You will be empowered to take ownership and be proactive.

When in doubt you will default to action instead of waiting.

Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want,

Required Skill Profession

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