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Senior Customer Support Engineer - Audio Infrastructure (m/f/x) Job Opening In Rastatt – Now Hiring Lawo


Job description

Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market.

We develop and manufacture our products in Germany and support them with a global Customer Support Team.

GROW WITH US! To strengthen our team, we have an immediate opening for a


Senior Customer Support Engineer - Audio Infrastructure (m/f/x)

YOUR KEY RESPONSIBILITIES


  • You will troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products

  • You will work in an agile team environment as part of our Professional Service Group, focussing on technical support, assisting project deployment and participating in our 24/7 support hotline (rota)

  • To drive customers’ success, you will support external customers and internal stakeholders with technical expertise, operational workflows, application and system knowledge

  • You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company

  • Analysing systems, perform system updates and health checks, both remotely and on-site, will be part of your job

  • YOUR PROFILE


  • You come with a degree in audio and/or network engineering, a comparable technical education and/or professional experience and have expertise in the field of broadcasting and/or IT technology

  • You have experience in the broadcast industry with good knowledge about IP-based media networks - with a focus on audio infrastructure and its integration into media network solutions

  • Ideally, you already have experience working with Lawo products, particularly with mc2 consoles and the associated audio devices

  • You have a proactive approach and work independently, in a timely, structured and reliable manner

  • You are a team player with a customer-oriented attitude and customer service skills

  • You have excellent verbal and written communication skills, are fluent in English (a must) and & German (an advantage) and ready for domestic and international travel

  • OUR OFFER


  • A highly motivated team and an international environment

  • Flexible working hours and home office days

  • Attractive salary with additional benefits

  • Company pension scheme

  • Language courses and other training opportunities

  • Daily catering with a wide range of dishes

  • Sun terrace for breaks

  • Employee Events

  • Foosball table and band rehearsal room

  • E-Bike Leasing

  • ...
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Are You Looking for Senior Customer Support Engineer Audio Infrastructure (m/f/x) Job?

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