Urgent! (Senior) Customer Success Manager, Scale, DACH (d/f/m) Job Opening In Berlin – Now Hiring WomenTech Network
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their million employees.
Ready to make an impact from day one?
This position is office-based in Munich or Berlin - 3 days per week
Bring your drive.
Make a difference.
Join our Revenue & Success team at Personio and be a part of something big – not just for yourself, but for your teammates and your customers.
Together, we’re building relationships, solving problems, and impacting the way people experience work every single day.
As a (Senior) Customer Success Manager, you will play a key role in developing, launching, and executing scalable programs that drive widespread adoption of Personio’s solutions for our customers in the DACH region.
Your mission is to create measurable value and achieve customer retention and growth by proactively engaging with customers and forging strong partnerships with HR leaders and internal stakeholders alike.
Role Responsibilities: What you'll do
Depending on segment, manage 70-90 or 300+ accounts in the DACH region.
Build and nurture relationships with your customers, acting as their strategic partnerthroughout their customer lifecycle journey at Personio.
Prioritize your book of business with the help of customer data and smart portfolio segmentation toolsto ensure that no customer is overlooked or underserved.
Leverage direct, 1:few and 1:many formats to effectively drive the successful adoption and retention of your customers.
Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager and Sales Solution Manager.
Act as a customer advocate for your book of business by sharing feedback with internal teams to improve the product and service experience.
Assist in implementing scalable engagement models and our service offering to drive efficiency and improve team processes.
Challenge the status quo and seek opportunities for innovation within Customer Success processes and structures.
Role Requirements: What you need to succeed
±3 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.
Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
The ability to identify upsell opportunities and develop actionable plans to drive expansion.
An analytical mindset in combination with a strong sense of accountability and ownership.
A deep understanding of value drivers in recurring revenue business models.
The ability to develop strategies, translate them into initiatives, and track successful delivery.
The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
Fluency in German and English.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported.
We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger.
We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
At Personio, we value in-person collaboration while also offering flexibility.
This role is office-based, with 3 days per week required in your contracted office location.
The remaining days can be worked from home or in the office if you prefer.
In addition, you’ll have 20 Flex Days per year to work remotely from other locations.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations.
There's also healthy snacks, drinks, and a weekly catered lunch
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Unlock Your Senior Customer Potential: Insight & Career Growth Guide
Real-time Senior Customer Jobs Trends in Berlin, Germany (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Customer in Berlin, Germany using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38053 jobs in Germany and 4412 jobs in Berlin. This comprehensive analysis highlights market share and opportunities for professionals in Senior Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! WomenTech Network is currently hiring and seeking a (Senior) Customer Success Manager, Scale, DACH (d/f/m) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: (Senior) Customer Success Manager, Scale, DACH (d/f/m) Jobs Berlin.
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