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(Senior) Conversational AI Architect (m/w/d) Job Opening In Osnabrück – Now Hiring MUUUH! Group


Job description

Das tun wir

Wir lieben Conversational Interfaces! Wir bei MUUUH! Next & Future of Voice sind überzeugt von einer neuen Ära der Kundenkommunikation durch den Einsatz von künstlicher Intelligenz.

Als eine der international führenden Agenturen für Conversational AI konzipieren und entwickeln wir im Kundenauftrag selbstlernende Sprachanwendungen für Call Center und digitale Assistenten wie Alexa, sowie automatisierte Dialoge für Chatbots in Messengern, Apps und auf Webseiten.

Wenn Du Lust hast, unsere Kund:innen mit State-of-the-Art Frameworks und Technologien zu herausragenden Sprachanwendungen zu führen, dann bewirb Dich jetzt.

Deine Aufgaben

  • Du entwickelst in unserem Team Conversational AI Anwendungen für Voice & Chat in den Kanälen Phone, Alexa, WhatsApp, Web- sowie App-Chat mit unseren etablierten Frameworks und Plattformen wie Parloa.

  • Du berätst unsere Kund:innen bezüglich der kanalspezifischen Potenziale von Conversational AI und kreierst State-of-the-Art Customer Journeys.

  • Du begleitest Projekte von der ersten Kundenanfrage und Implementierung, über den Betrieb bis hin zur datenbasierten Auswertung und Weiterentwicklung, führst das Projektmanagement durch und koordinierst ein multifunktionales Team.

  • Du analysierst kontinuierlich die Performance Deiner Conversational AI Projekte, wertest die gewonnenen Daten aus und leitest daraus konkrete Handlungsempfehlungen und Optimierungspotenziale ab.

    Dabei unterstützt Du das Team beim Aufsetzen und der Pflege von Dashboards – stets mit dem Ziel, klare und verständliche KPIs zu definieren, die den positiven Business Impact unserer Projekte hervorheben.

  • Du nutzt den substanziellen Gestaltungsspielraum, den wir Dir geben, um Deine Kundenprojekte zum Erfolg zu führen und uns als Agentur weiterzuentwickeln.

  • Dein Profil

  • Erfahrung: Du verfügst über mindestens fünf Jahre Berufs- oder Projekterfahrung als Product Owner (m/w/d), Projektmanager:in oder in einer vergleichbaren Rolle im Umfeld von Conversational AI.

  • Conversational AI Expertise: Du hast bereits erfolgreich Conversational AI Projekte umgesetzt und umfassende Erfahrungen in der Gestaltung und dem Design von regelbasierten Conversational AI Bots oder LLM-basierten AI Agents gesammelt.

  • Datenanalyse: Du bist erfahren in der Analyse und Auswertung von Conversational AI Bots und verstehst es, Daten in klare, verständliche KPIs zu überführen, die den Business Impact eines Conversational AI Projekts messbar machen.

  • Tech-Stack: Du verfügst über fundierte Kenntnisse im Umgang mit einem oder mehreren BI-Tools und bist geübt darin, Dashboards zu erstellen und kritisch zu hinterfragen.

    Du weißt, was RESTful APIs, Webhooks und SDKs sind, und scheust dich nicht vor technischem Projektmanagement.

  • Soft Skills: Du hast ein Talent im Umgang mit unterschiedlichen Stakeholdern und kannst begeistern, schlichten und vermitteln – verhandlungssicher auf Deutsch und Englisch.

  • Dein MUUUH! Erlebnis

  • Individuelle Schulungs- und Entwicklungsbudgets, die zum Beispiel für Konferenzen und Kurse genutzt werden können, um ein kontinuierliches berufliches Wachstum zu gewährleisten
  • Mondernste Office-Annehmlichkeiten wie einen höhenverstellbaren Schreibtischen, einer Lounge, frischem Obst und einem niemals leer werdenden Getränkekühlschrank
  • Wir feiern gemeinsam auf zahlreichen Teamevents in unserer hauseigenen Disco, genießen ein Feierabendbier in unserer Bar Central und lassen das Jahr mit einer herausragenden Weihnachtsfeier ausklingen
  • Exklusive Sportangebote in unserem Fitnessstudio oder unserer Sporthalle
  • 20 % Arbeitgeberzuschuss für deine betriebliche Altersvorsorge
  • Zuschuss zum JobBike & Zug-Ticket

  • Dein Team

    Du arbeitest mit einem multifunktionalen Team aus erfahrenen Voice User Interface Designer:innen, Linguist:innen, Entwickler:innen und Machine Learning Engineers in einem inspirierenden und wertschätzenden Umfeld.

    Flache Hierarchien und eine kollaborative Unternehmenskultur bieten viel Gestaltungsspielraum für Deine mutigen, unbequemen und herausragenden Ideen.

    Dein Arbeitsort

    Selbstverständlich bei uns ist ein moderner Arbeitsplatz, flexible Arbeitszeiten und -orte sowie die Möglichkeit von Zuhause zu arbeiten.

    Du kannst Fully-Remote oder wahlweise in unserem sensationellen Hageloft in Osnabrück arbeiten oder an unserem Standort von Future of Voice in Berlin tätig sein.

    Für wichtige Meetings solltest etwa einmal im Monat für ein bis zwei Tage in Osnabrück oder Berlin vor Ort sein.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Senior Conversational Potential: Insight & Career Growth Guide


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