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SAP Business Data Cloud Customer Success Manager (f/m/d) Job Opening In Walldorf – Now Hiring SAP

SAP Business Data Cloud Customer Success Manager (f/m/d)

    Germany Jobs Expertini Expertini › Germany › Jobs › Walldorf › Mathematical Science Occupations › Sap Business Data Cloud Customer Success Manager (F/m/d)

Job description

We help the world run better 


At SAP, we enable you to bring out your best.

Our company culture is focused on collaboration and a shared passion to help the world run better.

How?

We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


All SAP locations in Germany as for example Walldorf (close to Mannheim/Heidelberg), Hamburg, Berlin, Ratingen (close to Düsseldorf), Eschborn (close to Frankfurt), Gerlingen (close to Stuttgart), Hallbergmoos (close to München) are possible.

Summary:

The focus of this position is to help customers consume SAP Business Data Cloud (SAP BDC) within their application projects as the cloud platform-of-choice.

BDC is the engine for innovation through analysis scenarios of the Intelligent Enterprise.

SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers.

The BDC Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.

What you'll do:

  • You will proactively partner with customers to sustainably increase consumption of SAP BDC services, and coordinate activities with the Account Team.

  • You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.


  • You are the primary SAP BDC strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BDC engagement model.

  • You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.


  • You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.


  • You will be a voice of the customer to internal SAP stakeholders.


  • You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.


  • A BDC-CSM may also be assigned to fulfill a customer’s premium subscription services.

    • What you bring:

    You will excel in this role if:

  • You have experience working in the IT Industry.

    Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.


  • You have a good understanding of one or more areas of the SAP BDC portfolio: Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.

  • You have good knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.

  • You have great communication and presentation skills.

    Familiarity with design thinking methodology is a plus.

  • You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.

  • You can continuously learn and adapt to the unique business and cultural practices of each region/country.


  • You have a focus on customer service mindset and customer empathy.

  • You have a passion for learning new technologies and enjoy problem solving.

  • You have German and English language skills (C1 level or higher)

    • ​Bring out your best

    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, you can bring out your best.

    Required Skill Profession

    Mathematical Science Occupations


    • Job Details

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    Unlock Your SAP Business Potential: Insight & Career Growth Guide


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    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for SAP Business in Walldorf, Germany, highlighting market share and opportunities for professionals in SAP Business roles.

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