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LEAD CONSULTANT - MICROSOFT DYNAMICS SERVICE Job Opening In Frankfurt – Now Hiring Cluster Dynamics Reply


Job description

Als Lead Consultant bei der Cluster Dynamics Reply arbeitest du gemeinsam mit unseren Experten und Expertinnen in den neusten Microsoft-Technologien wie z.B. GenAI, Seamless Agents oder Chat- und Voice Bots.

Durch unsere Microsoft Solutions Partnerschaft profitierst du von den neuesten Funktionen.

Wir beziehen unsere Projekte direkt von Microsoft - Dabei immer die KI im Fokus.

  • Durch deine Anleitung führst du fachlich unser Dynamics Service Team in der Einführung und Optimierung von Microsoft Dynamics Service, um eine optimale Kundenerfahrung und Implementierungsprojekte sicherzustellen
  • Du fungierst als erster Ansprechpartner für das interne Team und unterstützt bei der Lösung komplexer Kundenanfragen
  • Du berätst unsere Kunden und Kundinnen bei der Implementierung und Anpassung von Microsoft Dynamics-Lösungen mit Fokus auf Service Management
  • Du nutzt deine Kreativität um die Customer Journey auf das nächste Level zu heben, dabei erhältst du bei uns Gestaltungsfreiheit und dienötigen Ressourcen
  • Gemeinsam mit deinem Team analysierst du Kunden- und Kundinnenanforderungen und entwickelst zur Verbesserung der Kunden- und Kundinnenzufriedenheit maßgeschneiderte Service-Prozesse und -Workflows
  • Du führst Schulungen und Workshops durch, um das Wissen und die Fähigkeiten der Teammitglieder im Umgang mit Microsoft Dynamics zu fördern
  • Workation” an europäischen REPLY Standorten sowie bis zu drei Wochen remote working im EU-Ausland 
  • Flache Hierarchien sowie eine ausgeprägte Vertrauens- und Feedback-Kultur – Schluss mit Top-Down Entscheidungen! 
  • Standortunabhängiges, modernes, hybrides Arbeiten im High-End Office
  • Zugang zu internen Schulungen und Weiterbildungen, um die Kenntnisse im Bereich Microsoft Dynamics 365 & Power Platform zu vertiefen und aktuelle Trends und Technologien zu verfolgen 
  • Mentoring-Programm sowie Führungs-/ Nachwuchskräfte-Förderprogramm zur persönlichen und beruflichen Weiterentwicklung
  • Unsere flexiblen Arbeitszeitmodelle garantieren einen modernen Ausgleich von Berufs- und Privatleben + 30 Tage Urlaub 
  • Sonderboni wie z.B. Sportverein, Kita Zuschuss, Hochzeits- oder Geburtstaggeschenke 
  • Freiheiten zur Geschäftsentwicklung im sehr guten Einklang mit Unterstützung und Rahmenbedingungen 
  • Erfahre hier mehr über Nachhaltigkeit bei Reply! 
  • Erfolgreich abgeschlossenes Studium im Bereich Wirtschaftsinformatik, Betriebswirtschaft, Informationsmanagement oder einer vergleichbaren Fachrichtung
  • Fundierte Kenntnisse in Microsoft Dynamics, insbesondere im Bereich Customer Service und Fieldservice, idealerweise auch im Bereich Contact Center 
  • Kenntnisse in Dataverse, TypeScript, Power Automate, Copilot Studio sowie Plugin Programmierung
  • Sicheres Auftreten und Umgang mit Enterprise Kunden
  • Erfahrung in der Koordination, Führung und Planung von Teams, mit einem besonderen Talent, Teammitglieder zu motivieren und zu fördern
  • Ausgeprägte analytische Fähigkeiten und eine lösungsorientierte Denkweise sowie die Fähigkeit, komplexe Sachverhalte verständlich zu erklären 
  • Starke Kommunikationsfähigkeiten in Deutsch und Englisch sowie gelegentliche Reisebereitschaft rundet dein Profil ab
  • Cluster Reply ist das Unternehmen der Reply Gruppe, das auf die Beratung und Systemintegration von Microsoft-Technologien spezialisiert ist.

    Als Partner von Microsoft ist Cluster Reply in Deutschland, Österreich und der Schweiz tätig und arbeitet innerhalb des Reply Netzwerks mit Schwesterunternehmen in Brasilien, Großbritannien, Italien sowie den USA zusammen.

    Das Unternehmen legt den Schwerpunkt auf Innovationen und unterstützt Kunden bei der digitalen Transformation.

    Die Lösungen reichen von On-Premises- hin zu Cloud-Anwendungen in den Bereichen Modern Workplace und Security, Geschäftsanwendungen, Applikationen und Infrastruktur sowie Daten und Künstliche Intelligenz.

    Required Skill Profession

    Computer Occupations


    • Job Details

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