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IT Service Desk Agent (m/w/d) Job Opening In Frankfurt – Now Hiring ShaarConsulting


Job description

🌟 Dein nächster Karriereschritt wartet! 🌟
Für den Standort Frankfurt am Main suchen wir:
IT Service Desk Agent (m/w/d)
AUFGABEN
• Durchführung des 1st und 2nd Level Supports für verschiedenen Kunden im Service Desk bzw.

User Helpdesk
• Fehleranalyse und Störungsbehebung per Remote
• Dokumentation in einem Ticketsystem
• Weiterleitung der Tickets an nachfolgende Supporteinheiten gemäß den Service-Level-Agreements
• Pflege von Systemdaten und der Wissensdatenbank
KENNTNISSE
• abgeschlossene Berufsausbildung im IT-Bereich
• Erfahrung im IT Support bzw.

Anwendersupport
• Kenntnisse in aktuellen Microsoft-Produkten sowie im Bereich Standard-Hardware
• Kenntnisse in der Nutzung von Ticketsystemen
• Deutschkenntnisse in Wort und Schrift
GEBOTEN WIRD
• tarifgebundener Vertrag (iGZ/DGB)
• festes Monatsgehalt inklusive übertarifliche Bezahlung
• persönliche Betreuung vor Ort
• Option der Übernahme durch den Auftraggeber
Wir freuen uns auf Ihre Bewerbung!
Bitte senden Sie uns Ihren Lebenslauf - reicht aus - über das Jobportal

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Frankfurt, Germany, highlighting market share and opportunities for professionals in IT Service roles.

33067 Jobs in Germany
33067
1178 Jobs in Frankfurt
1178
Download It Service Jobs Trends in Frankfurt and Germany

Are You Looking for IT Service Desk Agent (m/w/d) Job?

Great news! is currently hiring and seeking a IT Service Desk Agent (m/w/d) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ShaarConsulting adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

What Is the Average Salary Range for IT Service Desk Agent (m/w/d) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Frankfurt. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Desk Agent (m/w/d)?

Key qualifications for IT Service Desk Agent (m/w/d) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Service Desk Agent (m/w/d) Job Success

ShaarConsulting interview tips for IT Service Desk Agent (m/w/d)

Here are some tips to help you prepare for and ace your IT Service Desk Agent (m/w/d) job interview:

Before the Interview:

Research: Learn about the ShaarConsulting's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk Agent (m/w/d) interview at ShaarConsulting, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ShaarConsulting's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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