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IT Service Desk Administrator (all genders) Job Opening In Göppingen – Now Hiring TeamViewer GmbH


Job description

Join TeamViewer, the leader in remote connectivity software.

We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines.

With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

Are you open-minded, communicative, and passionate about working with people from around the world?

Do you enjoy providing technical support and solving IT challenges?

Then TeamViewer is looking for you!

As an IT Service Desk Administrator (all genders), you will play a key role in ensuring our employees can rely on efficient, high-quality IT support.

Your mission is to make technology seamless for our teams—keeping their tools running smoothly so they can focus on what they do best.

  • Be the first point of contact for internal IT issues via our Service Desk hotline.
  • Provide comprehensive support to all departments by diagnosing, troubleshooting, and resolving hardware, software, and network issues.
  • Manage and resolve tickets within SLA timeframes using our ticketing system.
  • Escalate complex incidents to specialized teams when needed.
  • Assist in ongoing IT projects and support initiatives.
  • Handle provisioning and maintenance of high-end end-user hardware.
  • Collaborate with our global IT teams to deliver best-in-class IT services.

Requirements

  • A university degree in Computer Science, Telecommunications, or a related field.

    Preferably 1+ year of professional experience in technical support or help desk roles.
  • Fluency in English (spoken and written) is essential.

    German is a plus.
  • Solid understanding of Windows 11, macOS, and basic knowledge of Active Directory, Entra ID, and networking concepts.
  • Excellent communication and problem-solving skills with a customer-first mindset.
  • Ability to work both independently and collaboratively in a fast-paced, international environment.
  • Prior experience with ticketing systems like FreshService is a plus.

What we offer

  • Onsite Onboarding in our HQ office for an optimal start
  • Close, in team collaboration with engineers to create custom tools
  • Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
  • Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
  • Public transport friendly offices
  • Option to lease an e-bike
  • Special terms for local gyms
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • Hybrid and Flexible work time with up to 60% home office
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
  • We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.

We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.

As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally.

We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Göppingen, Germany, highlighting market share and opportunities for professionals in IT Service roles.

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Are You Looking for IT Service Desk Administrator (all genders) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TeamViewer GmbH adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

What Is the Average Salary Range for IT Service Desk Administrator (all genders) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Göppingen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Desk Administrator (all genders)?

Key qualifications for IT Service Desk Administrator (all genders) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Desk Administrator (all genders)?

To improve your chances of getting hired for IT Service Desk Administrator (all genders), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Desk Administrator (all genders) Job Success

TeamViewer GmbH interview tips for IT Service Desk Administrator (all genders)

Here are some tips to help you prepare for and ace your IT Service Desk Administrator (all genders) job interview:

Before the Interview:

Research: Learn about the TeamViewer GmbH's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk Administrator (all genders) interview at TeamViewer GmbH, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TeamViewer GmbH's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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