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IT Network Support Specialist (m/w/d) Position in Aachen - m3connect GmbH


Job description

Deine Mission:

Sorge für stabile Netzwerke und reibungslose IT-Prozesse


Als IT Network Support Specialist (m/w/d) bist Du zentrale Anlaufstelle für alle Themen rund um Netzwerk, Konnektivität und Infrastruktur.

Du analysierst Störungen, behebst Probleme und unterstützt unseren Support.

Mit Deinem technischen Know-how und Deiner strukturierten Arbeitsweise sorgst Du dafür, dass unsere IT-Umgebungen jederzeit performant und zuverlässig laufen.

Dein Spielfeld: IT-Support mit Fokus auf Netzwerk und Infrastruktur

Was erwartet Dich?

 Deine Aufgaben auf einen Blick:


Ticketbearbeitung & Fehleranalyse – Du bearbeitest IT-Störungen und Serviceanfragen mit Fokus auf Netzwerk, Konnektivität und Infrastruktur.

✔ Netzwerk-Support & Troubleshooting – Du analysierst und behebst Fehler in LAN-, WLAN- und VPN-Umgebungen, insbesondere in Hotelnetzwerken.

✔ Monitoring & Performance – Du nutzt Tools wie Nagios oder Observium zur Überwachung und frühzeitigen Problemidentifikation.

✔ Dokumentation & Struktur – Du pflegst unsere technische Dokumentation in Confluence und im Ticketsystem.

✔ Zusammenarbeit & Weiterentwicklung – Du arbeitest eng mit anderen IT-Teams zusammen und bringst Dich aktiv in die Optimierung unserer Supportprozesse ein.

Wieso m3connect?

 Deine Benefits – Weil Arbeit Spaß machen soll!

  • Agiles Arbeiten – Flache Hierarchien, offene Türen, Duz-Kultur

  • Flexibilität – Gleitzeit & bis zu 2 Tage Homeoffice pro Woche

  • Mehr Urlaub – 30 Tage & Sonderurlaub

  • Wohlfühl-Extras – Vielfältige Getränkebar, Fitnessraum, Billard & mehr

  • Weiterbildung – Individuelle Förderung für Dein Wachstum

  • Sicherheit & Perspektive – Unbefristeter Vertrag mit Zukunft

  • Zusätzliche Leistungen – VL & überdurchschnittliche bAV-Zuschüsse

  • Familienfreundlich – Bis zu 250 € Kita-Zuschuss

  • Teamgeist – Kollegiales Umfeld & regelmäßige Events

  • Freie Wahl beim Equipment – MacBook oder Dell – Du entscheidest!

  • Innovationskraft – Deine Ideen zählen, wir setzen auf Fortschritt!

Was bringst Du mit?

Dein Profil:

  • IT-Background & Berufserfahrung – Du hast eine Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation und bringst Erfahrung im IT-Support mit.

  • Netzwerkkenntnisse & Systemaffinität – Du kennst Dich mit LAN, WAN, VPN, TCP/IP sowie Linuxsystemen, Monitoring- und Ticketsystemen (z.B. Nagios, OTRS, Jira) aus.

  • Supportstärke & Hands-on-Mentalität – Du löst Probleme strukturiert und eigenverantwortlich.

  • Service-Verständnis & Prozessfokus – Du denkst serviceorientiert und bringst Erfahrung in Dokumentation und Standardisierung mit.

  • Kommunikation & Teamgeist – Du bist zuverlässig und kommunikationsstark, verfügst über verhandlungssichere Deutsch- & Englischkenntnisse und arbeitest gern mit Kollegen, Dienstleistern und Kunden zusammen.

Über uns

Seit 2001 haben wir uns zu einem der größten Wireless Internet Service Provider in Europa entwickelt und besitzen als Technologieführer Niederlassungen in Aachen, Karlsruhe, München, Dubai und Sibenik.

Wir stellen drahtlose Internetzugänge mit flexiblem Netzwerkdesign zur Verfügung und bieten darüber hinaus die Integration von diversen Dienstleistungen an.

Hierzu zählen Digital Signage, Guest Infotainment Systeme, VoIP, VoD oder auch Location Based Services – für Kunden aus Hospitality, Fairs&Conventions, Finance, Retail, Healthcare und Transportation.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Network Potential: Insight & Career Growth Guide


Real-time IT Network Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Network in Aachen, Germany, highlighting market share and opportunities for professionals in IT Network roles.

25512 Jobs in Germany
25512
234 Jobs in Aachen
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Download It Network Jobs Trends in Aachen and Germany

Are You Looking for IT Network Support Specialist (m/w/d) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at m3connect GmbH adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

What Is the Average Salary Range for IT Network Support Specialist (m/w/d) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Aachen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Network Support Specialist (m/w/d)?

Key qualifications for IT Network Support Specialist (m/w/d) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Network Support Specialist (m/w/d) Job Success

m3connect GmbH interview tips for IT Network Support Specialist (m/w/d)

Here are some tips to help you prepare for and ace your IT Network Support Specialist (m/w/d) job interview:

Before the Interview:

Research: Learn about the m3connect GmbH's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Network Support Specialist (m/w/d) interview at m3connect GmbH, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the m3connect GmbH's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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