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IT Helpdesk / First Level Support / IT Support Job Opening In Cologne – Now Hiring wu personal GmbH


Job description

Wir sind Experten für IT-Personal und kaufmännische Fachkräfte in der Arbeitnehmerüberlassung sowie im Dienst- und Werkvertrag.

Unsere Kunden sind IT-Systemhäuser, IT-Hersteller und IT-Dienstleister.



Für unseren renommierten Kunden suchen wir ab sofort an den Standorten Bonn, Berlin, Erfurt, Dresden, Leipzig, Hamburg, Köln, Frankfurt am Main, Stuttgart, München, Nürnberg, Oldenburg, Bremen, Hannover, Ludwigshafen, Sindelfingen, Leinfelden-Echterdingen, Bielefeld, Düsseldorf, Rüsselsheim und Essen mehrere Support Mitarbeiter (m/w/d) für den 1st Level IT Support.







IT Helpdesk / First Level Support / IT Support

bundesweit an mehreren Standorten









JOBPROFIL - ID 9023S



AUFGABEN


  • Annahme von Kundenanfragen (Calls, E-Mails) im telefonischen IT Support bzw.

    User Helpdesk

  • Analyse des Störungsgrundes

  • Entstörung im Rahmen eines technischen First-Level-Supports

  • Eröffnung eines Tickets für den Second-Level-Support

  • Erfassung der Tickets im Ticketsystem



KENNTNISSE

  • Erfahrung im technischen bzw.

    telefonischen Support

  • Technisches Verständnis

  • Kommunikativ, freundlich und serviceorientiert

  • Sehr gute Deutschkenntnisse in Wort und Schrift

  • Gute bzw.

    ausbaufähige Englischkenntnisse



LEISTUNGEN

  • Tarifgebundener Vertrag (GVP)

  • Festes Monatsgehalt inklusive übertarifliche Bezahlung

  • Projektzulage ab dem ersten Einsatztag

  • Urlaubs- und Weihnachtsgeld nach GVP

  • Vergütung nach Equal-Pay-Modell

  • Mitarbeiterempfehlungsprogramm

  • Langfristige Kundeneinsätze

  • Hohe Übernahmequote beim Kunden







Jetzt bewerben














Ansprechpartner:

Jutta Linti

HR

+49 89 2190952-99


jutta.linti@wu
















































Kontakt / Impressum | Datenschutz

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Cologne, Germany, highlighting market share and opportunities for professionals in IT Helpdesk roles.

25089 Jobs in Germany
25089
538 Jobs in Cologne
538
Download It Helpdesk Jobs Trends in Cologne and Germany

Are You Looking for IT Helpdesk / First Level Support / IT Support Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at wu personal GmbH adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Cologne. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for IT Helpdesk / First Level Support / IT Support Job Success

wu personal GmbH interview tips for IT Helpdesk / First Level Support / IT Support

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Other Openings

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