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IT Helpdesk Consultant - L1 Support (F/M/X) Job Opening In Germany, Germany – Now Hiring Amaris Consulting


Job description

Job description



Join us as a Level 1 IT Helpdesk Support Consultant.

Your primary role will be to offer first-level support to employees, ensuring the proper functioning of IT systems, devices, and services.

You will play a crucial role in the daily operation of IT services by providing quick resolutions to common IT issues and collaborating with other IT teams when needed for more complex problems.



Your Missions:





  • Provide First-Level Support: Assist and resolve user-reported IT issues, including problems with computers, software applications, and peripherals (e.g., printers, phones, etc.).




  • Hardware Support: Support the setup, maintenance, and troubleshooting of workplace and user equipment (laptops, desktops, printers).




  • User Support: Offer on-site support to end-users, ensuring technical issues are addressed swiftly and effectively, with a focus on excellent customer service.




  • Application Support: Provide assistance with commonly used platforms such as Windows OS and MS 365, resolving software-related issues.




  • ServiceNow Support: Utilize ServiceNow to manage, track, and resolve service requests, incidents, and user queries.




  • Device Management: Assist with the staging and deployment of iPhones and other mobile devices to staff members.




  • Video Conferencing Support: Offer advanced support for Zoom, particularly for hybrid work setups, ensuring smooth operation for virtual meetings.




  • Collaboration with IT Experts: Work alongside internal IT Subject Matter Experts to escalate and resolve more complex issues or fulfill user service requests.




  • IT Asset Management: Ensure proper management and maintenance of IT assets throughout their lifecycle, including desktops, laptops, and mobile devices.





Your Profile:





  • Proven background in IT Support in a large, international corporate environment.




  • Hands-on User Support experience, specifically providing in-person assistance to end-users.




  • Experience with Hardware Support, including the full lifecycle management of workplace and user devices.




  • Background in Data Center operations, including the maintenance of network, unified communication, telecom, or backend infrastructure equipment.




  • Practical knowledge of Windows OS and MS 365 platforms.




  • Familiarity with ServiceNow for managing incidents and service requests.




  • Experience with Staging and Deploying iPhones and other mobile devices.




  • Advanced understanding of Zoom and hybrid work setups.




  • Familiarity with Cisco Unified Communications systems.





Desired Skills:





  • ITIL certification or familiarity with ITIL methodologies.




  • Knowledge of Cisco Networking technologies.




  • Experience with Windows 10.




  • Proficiency in SSCM and InTune for device management.




  • Experience in Office Printing Solutions.




  • Enrollment in the Apple Device Enrollment Program.




  • Experience with Audio-Visual Infrastructure and Services.





What We Offer:





  • An international community bringing together 110+ different nationalities.




  • An environment where trust plays a central role: 70% of our key leaders started their careers at the first level of responsibility.




  • A robust training system with our internal Academy and 250+ available modules.




  • A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.).




  • Strong commitments to CSR, notably through participation in our WeCare Together program.





Amaris Consulting is proud to be an equal-opportunity workplace.

We are committed to promoting diversity within the workforce and creating an inclusive working environment.

For this purpose, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.


Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


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Are You Looking for IT Helpdesk Consultant L1 Support (F/M/X) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amaris Consulting adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

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Key qualifications for IT Helpdesk Consultant L1 Support (F/M/X) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Amaris Consulting interview tips for IT Helpdesk Consultant   L1 Support (F/M/X)

Here are some tips to help you prepare for and ace your IT Helpdesk Consultant L1 Support (F/M/X) job interview:

Before the Interview:

Research: Learn about the Amaris Consulting's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Final Thought:

To prepare for your IT Helpdesk Consultant L1 Support (F/M/X) interview at Amaris Consulting, research the company, understand the job requirements, and practice common interview questions.

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