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Implementation Trainer Job Opening In Bochum Südwest – Now Hiring Syrve


Job description

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management.

With a strong foothold in the international market, we are proud to serve over 9000 customers worldwide and counting.

Role Description

Become an expert in all-in-one Restaurant POS Systems offered by Syrve.

The
Implementation Trainer is a key member of the Customer Success team, responsible for designing, delivering, and optimizing training programs that ensure clients are fully prepared to use our Point of Sale (POS) system effectively in their day-to-day operations.

This requires a deep understanding of our software, strong communication skills, and a proactive approach to customer engagement.

 By translating complex product functionality into practical, easy-to-understand instructions, the Implementation Trainer empowers users to operate the system with confidence and independence.

This position plays an important role in supporting smooth implementations, reducing support escalations, and increasing user adoption.



  • Strong understanding of POS systems (experience with POS software is an advantage).

  • Ability to quickly learn and stay updated with software changes and new features.

  • Familiarity with CRM platforms and ticketing systems.

  • Fluency in English and Arabic or Russian (spoken and written).

  • Confident public speaker and trainer.

  • Empathetic listener with strong conflict resolution and problem-solving abilities.

  • Capable of handling customer complaints, feedback, and escalations effectively.

  • Ability to develop and update training manuals and materials.

  • Strong organizational and time management skills; able to manage multiple training schedules.

  • Self-driven and able to work independently and within a team.

  • Experience supporting clients through messaging apps (Telegram, WhatsApp) and via phone.

  • Able to escalate technical issues promptly and accurately.

  • Reliable in closing tickets and ensuring proper follow-up in CRM and support systems.

Responsibilities

  • Share the training plan with customers before training.

  • Follow the SOP for trainers.

  • Provide training to customers both on-site and remotely.

  • Sign off on training materials.

  • Create new manuals.

  • Share manuals with customers.

  • Design training curriculum and make modifications to enhance effectiveness.

  • Receive customer complaints and refer them to the appropriate departments and manager.

  • Conduct error walkthroughs with customers remotely.

  • Open cases in CRM and Pyrus, and document customer issues.

  • Support clients via Telegram, WhatsApp, and phone calls.

  • Close cases in CRM and Pyrus.

  • Check the knowledge base for solutions to customer issues and inquiries.

  • Escalate issues to the appropriate department when necessary.

  • Alert internal team members in emergency customer situations.

  • Update customers on expected issue resolution timeframes during training.

  • Respond to customer queries and deliver company product presentations.

We Offer

  • Engaging work environment with highly qualified specialists.

  • Opportunities for professional development and career growth.

  • Competitive paid time off and paternity leave.

  • The chance to work in an international company with a diverse team.

  • Compensation for English language course.

  • Comprehensive health insurance coverage.

  • Flexible remote work options.

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Implementation Trainer Potential: Insight & Career Growth Guide


Real-time Implementation Trainer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Implementation Trainer in Bochum Südwest, Germany, highlighting market share and opportunities for professionals in Implementation Trainer roles.

1401 Jobs in Germany
1401
6 Jobs in Bochum Südwest
6
Download Implementation Trainer Jobs Trends in Bochum Südwest and Germany

Are You Looking for Implementation Trainer Job?

Great news! is currently hiring and seeking a Implementation Trainer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Syrve adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

What Is the Average Salary Range for Implementation Trainer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bochum Südwest. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Implementation Trainer?

Key qualifications for Implementation Trainer typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Implementation Trainer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Implementation Trainer Job Success

Syrve interview tips for Implementation Trainer

Here are some tips to help you prepare for and ace your Implementation Trainer job interview:

Before the Interview:

Research: Learn about the Syrve's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Implementation Trainer interview at Syrve, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Syrve's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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