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Urgent! Fullstack Engineer (TypeScript, React, Node.js) - AI Agents Advanced Insights Job Opening In Germany, Germany – Now Hiring Zendesk

Fullstack Engineer (TypeScript, React, Node.js) AI Agents Advanced Insights



Job description

Job Description

We, at Zendesk, are on a mission to build the most advanced AI agents in CX, and the Insights team, part of AI Agents Advanced, is focused on one of the product’s most critical pillars: delivering intelligent analytics, contextual insights, and decision-support tools that empower users to take meaningful action.

As a Fullstack Engineer on this team, you’ll be instrumental in building features that harness artificial intelligence to help users better understand, interpret, and act on complex information.

While this is a fullstack role, it leans more on frontend development — we’re looking for someone who is passionate about crafting user-centric interfaces and rich visualizations, while also being comfortable contributing to backend services, and owning delivery end-to-end.

You’ll work closely with product managers, designers, data engineers, data analysts, and fellow developers to create seamless, intuitive experiences — combining rich data, intelligent systems, and responsive UIs.

Your work will directly shape how our customers make informed and impactful decisions based on real-time, AI-powered insights.

What You Bring to the Role

  • Solid experience building modern web applications using TypeScript, React, and Node.js.

  • Familiarity with REST APIs, data fetching strategies, and integrating with external services.

  • You write clean, modular, and tested code — and you value maintainability as much as speed.

  • Experience working with design systems and component libraries, with a strong focus on performance, accessibility, and usability.

  • You are a product-minded engineer — you care deeply about the end-user experience and proactively contribute ideas to improve product outcomes.

  • Excellent communication skills and a proactive mindset — you collaborate well in cross-functional teams, aren’t afraid to ask for help, and enjoy enabling others.

  • A drive for continuous learning, reflection, and improvement — in both your own growth and your team’s success.

A big plus if you:

  • Have experience with analytics frameworks or business intelligence tools such as Looker, or similar.

  • Are familiar with AWS and GCP, and comfortable with CI/CD pipelines.

  • Have a good understanding of microservice architecture and event-driven systems and basic database design (relational and NoSQL).

How we measure success in this role:

  • You consistently deliver well-scoped, high-quality features across the stack, with guidance from senior team members when needed.

  • You contribute to the reliability, maintainability, and performance of our systems through clean code, thoughtful testing, and attention to detail.

  • You collaborate effectively across disciplines (product, design, AI/ML, data) and actively participate in team discussions and planning.

  • You demonstrate ownership by following through on tasks, communicating blockers, and proactively seeking feedback to improve your work.

  • You show growth over time — deepening your technical skills, increasing your product understanding, and contributing more independently.

Our tech stack:

  • Frontend: TypeScript, React, Looker

  • Backend: Node.js (ES7+), TypeScript, MongoDB, Google Pub/Sub

  • Infrastructure: GCP, AWS, Kubernetes, Terraform, ArgoCD, Sentry, Redis, Grafana, Datadog, GitHub Actions

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.


Required Skill Profession

Computer Occupations



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