Executive Communications Network & Systems Administrator

Job description

Executive Communications Network & Systems AdministratorJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: Regular-Long Term AssignmentPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

The Opportunity:

The Executive Communications Network & Systems Administrator provides critical IT support to General Officers/Flag Officers (GO/FO), Senior Executive Service (SES), and O6 Directors, ensuring seamless and secure communication capabilities at home, in the office, and while traveling.

This role requires a highly motivated, self-sufficient individual with strong technical skills in systems, network, and desktop administration, as well as excellent customer service and communication abilities.

The ideal candidate will be proactive, detail-oriented, and comfortable working independently and as part of a team to support high-level personnel.

Responsibilities:

• Executive Communication Kit (ECK) Management: Configure, operate, troubleshoot, and maintain ECKs, including complex multi-device setups involving laptops, VTCs, and ECVOIP phones.

Perform regular testing and updates of ECK components to ensure optimal performance and security.

Diagnose and resolve network connectivity issues, tunnel faults, routing problems, and misconfigurations.
• VIP Quarters Support: Coordinate and install hardware (desktops, laptops, phones, VTCs) and software within VIP quarters, providing user training on secure operation and COMSEC handling.

Respond to technical issues within VIP quarters promptly and efficiently, escalating to other teams as needed.

Conduct comprehensive system checks, including patch updates, network configuration verification, and equipment inventory, upon issue resolution.

Retrieve and return secured communications equipment when VIP personnel vacate their residence.
• Conference Support: Collaborate with conference planning teams to analyze IT requirements and provide seamless AEN services, including Executive Communication Suite setup, remote participation support, and IT consultation.

Attend required JPTs to gather requirements and set expectations for support capabilities.
• WINDAR (Windows Data-at-Rest – Secret) Management: Process WINDAR requests, coordinating with DISA for account creation and troubleshooting.

Perform regular maintenance and updates on WINDAR devices.
• System Maintenance: Maintain, configure, and update encryption devices.

Perform regular preventative maintenance on laptops and desktops to ensure compliance with security standards.

Update office-based WINDAR devices weekly.

Rotate conference laptops on the imaging station weekly.
• Customer Support: Provide exceptional customer service via phone, chat, email, and in-person interactions.

Maintain clear and professional communication, keeping users informed about ticket status updates and escalating critical issues promptly.

Qualifications:

Required:

Must be a current US Citizen have an Active TS/SCI Clearance (no waiver)


• BA/BS + 5 years recent specialized or AA/AS + 9 Years recent specialized or a major cert + 9 years recent specialized or 13 years of recent specialized experience TESA Eligibility
• Proficiency in systems administration, network administration, and desktop administration.
• CompTIA Security+ CE Certification (or equivalent DoD 8570 IAT Level II certification)
• At least one relevant certification in each technical area (e.g., CCNA/Network+, A+/M365 Endpoint Admin Associate, AZ-104) is highly encouraged.
• Strong knowledge of O365 products (Outlook, Teams, SharePoint, PowerBI, PowerApps).
• Experience troubleshooting and resolving network connectivity issues.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to handle sensitive information with discretion.
• Willingness to learn new technologies and adapt to changing requirements.
• After-hours Support: Rotational on-call duty for VIP Quarters support

Desired:
• Experience supporting senior-level executives.
• Familiarity with DoD security protocols and procedures.
• Experience with COMSEC management.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do.

As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day.

You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Learn more.

The proposed salary range for this position is:

Required Skill Profession

Computer Occupations