Engineering Operations Technician, DCEO

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.


You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.



We are looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team.

Data Center Engineering Operations Technician is a hands-on electrical and mechanical equipment troubleshooting and operation responder.

If you like to use apply your electrical and mechanical skills to solve problems, we’d like to meet you.

Your work will help to maintain one of the world's largest information system infrastructures


Key job responsibilities
•SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture.

As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams.

Own the safety initiatives and projects to foster strong safety culture.

• ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS’s), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.



o Troubleshoot events within internal Service Level Agreements (SLA’s)
o Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
o Supervise contractor or Engineering Operations Technicians to ensure proper operation and maintenance of all facility equipment.
o Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
o Provide training and guidance to Engineering Operations Technicians and assist in
recruiting efforts.
o Lead the root cause analysis for operational issues, and conduct meetings with Subject Matter Experts (SMEs) to finalize mitigation strategies.


Physical requirements

• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
• Ability to work shifts (morning, late and night)
• On-call rotation reaction to off-duty emergency calls
• Work at heights and from ladders; in a noisy environment with ear protection
• Perform physical tasks during the shift


About the team
Diverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.


Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

· Apprentice/trades certified or diploma in an Electrical field
· Demonstrate key electrical competencies (Practice & Theory)
Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
Good English

PREFERRED QUALIFICATIONS

3+ years of experience in operations and on-call support for Data Center facilities / or Mission Critical Plants/ Production facilities
· An undergraduate degree in a technical field (EE, MechE, IndustrialE);
· Project Management experience.


Willing to travel between Data center sites, and internationally if required
· Solid IT skills; experience and knowledge of MS Office suite.

Required Skill Profession

Drafters, Engineering Technicians, And Mapping Technicians