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Urgent! Engineering Manager - AI Agents Job Opening In Berlin – Now Hiring Zendesk

Engineering Manager AI Agents



Job description

Job Description

As the Engineering Manager in AI Agents - Bridge Team, you'll lead and grow a team of talented engineers which specialize in  developing native integrations into the Zendesk ecosystem, enabling our AI Agents to work within Zendesk just like a human agent would.

Working at the core of the AI agents organization—the fastest growing and most strategic group in the company—you’ll have a unique opportunity to build high-impact tools and products that are central to our org's mission.

This is an exciting time to join us: we’re a tight-knit, collaborative team taking on big, visible projects with real ownership, enabling customers worldwide to get started with AI agents quickly and effortlessly.

If you want to help transform the way companies onboard and succeed with AI, APSS is where your work will make a direct difference. 

 

You will directly manage about 6-8 engineers from various skill sets (Frontend and Backend) and will work closely with stakeholders across the department.


 

What you will be doing: 

  • Lead a cross-functional team, guiding them towards achieving their full potential

  • Foster a culture of continuous improvement and collaboration, driving your teams to innovate and continuously discover and evaluate new technologies

  • Empower your team through coaching, mentorship, and skill development

  • Foster a culture of micro feedback, mutual accountability, shared ownership, and a bottom up culture in close collaboration with the other Engineering Managers

  • Enable engineers to push for best practices inside their discipline aiming at greater productivity, cleaner code and product quality

  • Collaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effective

  • Facilitate communication between Engineers, Product Managers and stakeholders across the business, fostering understanding and alignment

  • Accountability for for the delivery and product quality in your team

What you bring to the role:

  • Enthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potential

  • Strong technical background and professional experience developing and maintaining complex architectures 

  • Proven track record of successfully managing and motivating engineering teams, driving them towards achieving ambitious goals

  • Experience scaling teams and leading engineering teams through change

  • Understanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes, acknowledging that your own viewpoint may not always be the best

  • You excel in facilitating discussions and communicating with various stakeholders, ensuring clarity and alignment across teams and departments

  • Experience working in collaborative teams,leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performance

  • Strong expertise in iterative development and balancing risks

  • Commitment to Quality and a deep understanding of how to achieve and maintain it within complex architectures and software designs

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.


Required Skill Profession

Computer Occupations



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