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Urgent! Desktop Support Engineer L2 Position in Frankfurt - Excis Ltd

Desktop Support Engineer L2



Job description

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT, GERMANY!

Excis is a global IT support leader globally, drivenby innovation and collaboration.

We’re looking for a proactive Desktop Support
Technician to manage hardware, software, and IT assets across multiple
locations.

Join us for a rewarding career in a supportive, family-like
environment where you’ll look forward to coming to work every day.

  • Client in 190+ countries
  • 6000+ Engineers
  • 200+ Enterprise Clients
  • We foster an open, friendly, and supportive growth-oriented culture where
    individual achievements fuel team success.

    From solving complex IT challenges
    to celebrating wins together, we put our people first.

    Start your journey with Excis and grow with us!

    What You’ll Do:

  • Provide end-user
    support for Windows 7–10, Active Directory, GPOs, Office 365, hardware
    troubleshooting, antivirus solutions, and helpdesk ticketing systems; manage
    mobile devices (iOS/Android) and ensure device security through enterprise
    encryption.
  • Diagnose and resolve
    technical issues efficiently using strong analytical and troubleshooting
    skills; manage Windows devices via Active Directory and meet service
    expectations through effective multitasking and SLA adherence.
  • Deliver excellent
    internal customer service through clear communication and
    relationship-building; remain adaptable in a dynamic IT environment and
    available for off-hours or weekend support when needed.

  • Required Skill Profession

    Computer Occupations



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