Urgent! Customer Support Agent (m/f/d) | Working Student | German Speaking Job Opening In Munich – Now Hiring allO Technology GmbH
Job Description
Can you imagine what kind of operational chaos local restaurants face behind the counter?
It is time for a change! We are allO - the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses.
We are bringing a revolution to local restaurants and empowering them to do great in business.
allO is building the future of restaurant technology by offering an all-in-one tech platform helping restaurants thrive.
Our mission is to give local restaurants unfair technology advantages to compete with prominent players.
Join allO and help revolutionize the future of gastronomy with us!
About this position
allO wouldn’t be a start-up high-growth leader without its strong customer-centric attitude.
To further strengthen our customer-focused approach we are seeking a motivated working student for our Customer Support team who is passionate about providing first-class support to our gastronomy customers.
In this position you will play a key role in ensuring our customers’ satisfaction and success by acting as the first line of support and trusted partner for all of our customers and help deliver prompt, accurate and profound assistance for various customer requests via different channels.
If you are a quick learner with strong listening and communication skills interested in supporting customers, building strong customer relationships, and innovative technology, this role is a great opportunity for you.
Your Responsibilities | What you will do
Act as primary point of contact for our existing customers in case of (technical) problems and questions
Provide timely, efficient and friendly live support and communication to our customers via different channels such as email, live chat and phone calls
Guide customers through solutions step by step and patiently while communicating in a very clear and easy-to-understand manner
Whenever necessary, assign and escalate customer requests to responsible internal experts
Document and track customer issues in our customer support system, ensuring all interactions are recorded accurately
Stay up to date on product updates and new features to support customers even with the latest functionalities
Collaborate closely with Technical Onboarding, Account Management, Operations, Product, Engineers and other relevant internal stakeholders to provide timely, clear and first-class support and communication to all our customers and to take our product to the next level
Help continuously improve our customer support, workflows and products by gathering and investigating customer feedback and context, surfacing common problems or repeated customer confusion areas, logging frequently asked questions and complaints, sharing firsthand insights, and actively contributing to feedback loops
Your Profile | What you should bring
Currently enrolled at a university
Customer-focused mindset with a passion for ensuring high customer satisfaction
Solution-oriented thinking paired with problem solving skills
Excellent interpersonal and communication skills with the ability to communicate even complex solutions and features in a simple, patient and friendly manner
Strong organizational skills to manage multiple requests and prioritize tasks
Comfortable interacting with internal as well as external stakeholders
Flexibility, willingness and ability to work from our Munich office located at beautiful Werksviertel and to perform shift-work which might include evening and weekend shifts sometimes
Native or very good German language skills along with business proficiency in English; any additional languages are a very big plus (especially Chinese, Hindi and Vietnamese)
What’s in for you | Why join allO
Working closely with founders and alongside ambitious team members
Direct impact on customers’ happiness and success as well as allO's future success
Opportunity to take ownership and help build the leading restaurant management tech platform
A collaborative, fast-paced startup environment with room for personal and professional growth
A very motivated, international and diverse team with a flat team structure
A very competitive and attractive salary
Regular team events full of fun and team spirit
Great offices at the centre of Munich (Werksviertel) with unique office perks
Modern work equipment (Apple)
Health benefits (Wellhub / Wellpass)
Attractive discounts on well-known brands via corporate benefits
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Real-time Customer Support Jobs Trends in Munich, Germany (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Munich, Germany using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10782 jobs in Germany and 677 jobs in Munich. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! allO Technology GmbH is currently hiring and seeking a Customer Support Agent (m/f/d) | Working Student | German Speaking to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Agent (m/f/d) | Working Student | German Speaking Jobs Munich.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at allO Technology GmbH adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Agent (m/f/d) | Working Student | German Speaking Jobs Germany varies, but the pay scale is rated "Standard" in Munich. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Agent (m/f/d) | Working Student | German Speaking typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Agent (m/f/d) | Working Student | German Speaking interview at allO Technology GmbH, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the allO Technology GmbH's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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