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Customer Success Manager (m/f/d) Job Opening In Düsseldorf – Now Hiring RELX


Job description

About the Role

The Customer Success Manager position is a consultative role helping customers access LexisNexis products to meet their use cases, developing strategic plans which will drive adoption and expansion of LexisNexis products, and collaborating with several internal partners including Sales, Product, and Segment.

This is a customer-facing position with the majority of time working directly with customers.

Responsibilities

  • Providing consultative onboarding to Global Nexis Solutions customers, ensuring maximized use and understanding of LexisNexis products with defined success metrics.

  • Maintain and build relationships with customers and ensure the existing solutions fulfill the requirements and are optimally utilized.

    Gather insights from customers to inform product development, working closely with product teams to communicate customer needs.

  • Develop and deliver training sessions, webinars, and resources to ensure customers fully understand and leverage Nexis Solutions.

    Show how Nexis Solutions can help improve knowledge and business results through increased efficiency and cost savings.

  • Discover unmet customer business needs, define prospective solutions, and manage the customer implementation, user onboarding and ongoing support of subscribed products and services.

  • Act as a point of contact for issue resolution, ensuring a smooth experience by coordinating with support and technical teams.

  • Utilize your role to keep customers informed of the latest trends and topics and how LexisNexis can assist the customer in optimizing their investments, including presenting, and supporting market events such as tradeshows and seminars.

  • Collaborate with account managers to develop and execute tailored customer success plans aligned with their business objectives.

  • Requirements:

  • A bachelor’s degree or equivalent experience.

  • Experience or interest in the Information industry and familiarity with research, media monitoring and/or due diligence use cases, preferably in a customer success role, sales or consulting experience.

  • Be self-motivated and manage a territory.

  • Can build solid relationships internally and externally and effectively partner and collaborate across teams.

  • Display excellent verbal and written communication skills; fluency in German and proficiency in English are required.

  • Excellent analytical and problem-solving skills, strong attention to detail, and a record of working independently, demonstrating decision-making abilities.

  • Be willing to travel as needed.

  • Work in a way that works for you
    We promote a healthy work/life balance across the organisation.

    We offer an appealing working prospect for our people.

    With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

  • We are committed to providing a fair and accessible hiring process.

    If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.

    Criminals may pose as recruiters asking for money or personal information.

    We never request money or banking details from job applicants.

    Learn more about spotting and avoiding scams
    .

    Please read our .

    Required Skill Profession

    Business Operations Specialists


    • Job Details

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    Unlock Your Customer Success Potential: Insight & Career Growth Guide


    Real-time Customer Success Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Düsseldorf, Germany, highlighting market share and opportunities for professionals in Customer Success roles.

    5044 Jobs in Germany
    5044
    189 Jobs in Düsseldorf
    189
    Download Customer Success Jobs Trends in Düsseldorf and Germany

    Are You Looking for Customer Success Manager (m/f/d) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RELX adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Germany laws and regulations

    What Is the Average Salary Range for Customer Success Manager (m/f/d) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Düsseldorf. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Customer Success Manager (m/f/d) Job Success

    RELX interview tips for Customer Success Manager (m/f/d)

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    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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