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Customer Success Manager Job Opening In Berlin – Now Hiring Coders Connect


Job description

Job Description

This is a remote position.


Location: Remote-first (2-3 hour time zone from Europe)

Languages: Fluent German (B2+) + Fluent English

Compensation & Growth: Junior – Senior (€40K–€70K) + commission.

Commission: 5% on renewal deal value (typical deals range €30K–€180K per year).


About the Company

Coders Connect is proud to partner with a confidential global leader in AI-powered market and technology intelligence - helping the world’s top R&D and innovation teams make smarter, faster decisions.


Their platform empowers organisations such as major automotive, energy, and manufacturing players to explore emerging technologies, monitor competitors, and identify innovation opportunities.


If you love working at the intersection of AI, research, and business strategy, this is your opportunity to make a real impact across Europe’s innovation ecosystem.


What You’ll Be Doing

  • Act as the primary contact for enterprise clients in Europe - building deep, trusted partnerships with R&D and innovation departments.
  • Understand client goals and translate complex innovation challenges into clear, actionable insights.
  • Analyze client engagement - track usage, health metrics, and trends to identify opportunities and prevent churn.
  • Produce meaningful reports - communicate customer outcomes in clear, concise summaries (20-minute read → 2-sentence clarity).
  • Collaborate cross-functionally - work with Sales, Product, and Data teams to ensure clients extract maximum value.
  • Provide strategic intelligence - connect industry trends and technology data to clients’ business objectives.
  • Present findings confidently - lead presentations and align solutions around client needs.


What Makes You a Great Fit
  • Experience in Customer Success, Account Management, or Consulting with enterprise clients (preferably SaaS or tech).
  • Solid understanding of innovation, R&D, or technology-scouting processes in large organisations.
  • Skilled in data interpretation and reporting - able to simplify complex insights into clear narratives.
  • Fluent in German and English, with strong communication and presentation skills.
  • Organised, proactive, and solution-oriented - you bring the answer, not just the issue.
  • Curious about emerging technologies and market trends.


Bonus Points If You
  • Have a background in engineering, innovation strategy, or market intelligence.
  • Have experience with CRM or analytics tools and can independently prepare structured reports.


Compensation & Growth

  • Looking from Junior – Senior (€40K–€70K) + commission.
  • Commission: 5% on renewal deal value (typical deals range €30K–€180K per year).
  • Remote-first flexibility, with occasional in-person training or meetups in Berlin.
  • Fast learning curve, autonomy, and genuine career growth in a high-impact role.


Why You’ll Love It Here

  • Be the voice connecting cutting-edge AI insights with real-world innovation.
  • Partner directly with Europe’s leading R&D and strategy teams.
  • Join a tight, agile, and collaborative culture that rewards ownership and creativity.
  • Work remotely, flexibly, and with purpose.





Requirements
What We’re Looking For Educational Background: Bachelor’s or Master’s degree in Computer Science or a related technical field.

Experience: At least 6 years of relevant experience in Java development, ideally Java 17 and Kotlin.

Technical Expertise: Proficient in Spring Framework, Spring Boot, microservices, Maven/Gradle, and REST APIs (SOAP/GraphQL is a bonus).

Familiarity with Git, CI/CD pipelines (Jenkins, GitLab/Azure DevOps), and cloud-native development.

Any experience with modern JavaScript frameworks (e.g: Angular, React) Language Skills: Fluency in Dutch (spoken and written) at C2 level.

Consulting Mindset: Comfortable working across different client environments and cultures, balancing technical excellence with practical solutions.

Problem-Solver: Driven by complex challenges, with a knack for developing effective solutions.

Team Player: Strong collaboration and communication skills, with a focus on building valuable relationships.

Continuous Learner: Committed to ongoing personal and professional growth, open to new ideas while remaining practical.

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Berlin, Germany, highlighting market share and opportunities for professionals in Customer Success roles.

5044 Jobs in Germany
5044
615 Jobs in Berlin
615
Download Customer Success Jobs Trends in Berlin and Germany

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Coders Connect adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Berlin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager?

To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager Job Success

Coders Connect interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the Coders Connect's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at Coders Connect, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Coders Connect's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Manager Positions

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