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Customer Programs Manager Job Opening In Frankfurt – Now Hiring BYD Europe

Customer Programs Manager

    Germany Jobs Expertini Expertini › Germany › Jobs › Frankfurt › Operations Specialties Managers › Customer Programs Manager

Job description

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.



Company: BYD Europe B.V.

Location: Germany

Customer Programs Manager is the essential link between Customer, Sales, R&D, Factory, external partners, and other related departments in the whole project phase from order to delivery.

Customer Programs Manager manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers.

At BYD, Project and Program management team consists of a team in Shenzhen and in Europe and UK.

Main Tasks and responsibilities:



  1. Programme management – manage the relationship and communication with customers, local partners, local suppliers and test agencies;

  2. Visit customers in the DACH region and address the voices raised by customers and close the requests/complaints by customers;

  3. Ensure that market and customer requirements are properly understood by BYD’s R&D team (this can include colleagues based in UK, EU and China), and seek to resolve or report deviations from the defined technical requirements;

  4. Provide programs management update, monitor progress of project actions and resolve critical issues;

  5. Identify any changes in project requirements or timing and ensure appropriate actions are assigned and communicated;

  6. Other related activities and contingent assignments;

  7. The role reports to the EU Customer Program Manager.

Ideal Candidate profile:


  • Minimum Bachelor Degree, technical background is preferred.

  • Proven track record in the transport or automotive industry; 5-year experience is a must.


  • Experience in cross-cultural management, client management and conflict management, strong sense of responsibility and ownership.

  • Proactive and collaborative approach to problem solving.

  • Strong leadership skills and creative thinking.


  • Excellent time management and organisational skills, ability to work under pressure.

  • Good command of Germany and English is essential, both written and verbal.

  • Able to speak, read and write in Chinese (Mandarin) is an advantage.

  • Computer knowledge and proficiency, including MS Office and MS Project.

  • Able to travel on a regular basis to customers in Germany, and occasional travel to BYD offices in EU, BYD Hungary factory and China.



Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Customer Programs Potential: Insight & Career Growth Guide


Real-time Customer Programs Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Programs in Frankfurt, Germany, highlighting market share and opportunities for professionals in Customer Programs roles.

4920 Jobs in Germany
4920
247 Jobs in Frankfurt
247
Download Customer Programs Jobs Trends in Frankfurt and Germany

Are You Looking for Customer Programs Manager Job?

Great news! is currently hiring and seeking a Customer Programs Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BYD Europe adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

What Is the Average Salary Range for Customer Programs Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Frankfurt. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Programs Manager?

Key qualifications for Customer Programs Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Programs Manager Job Success

BYD Europe interview tips for Customer Programs Manager

Here are some tips to help you prepare for and ace your Customer Programs Manager job interview:

Before the Interview:

Research: Learn about the BYD Europe's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Programs Manager interview at BYD Europe, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BYD Europe's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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