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Urgent! CRM Enhancement Manager (Change Mgmt.) (m/f/d) Job Opening In Offenbach am Main – Now Hiring Hyundai

CRM Enhancement Manager (Change Mgmt.) (m/f/d)



Job description

 

As a CRM Enhancement Manager  (m/w/d) (Change Mgmt.), you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards over markets.

You will be primarily responsible for designing/analyzing main CRM programs which will be the backbone of CRM communications/campaigns towards end-customers with local activities.

As a control tower, it is required to continuously analyze local CRM performances by its design (purpose/process/logics) and measurable results.

With the given understandings, you will be leading a discussion with local CRM managers and provide potential solutions to enhance CRM performance.

We want you to:

  • Design/maintain a Pan-EU Standard CRM program and check on the feasibility with +11 local markets
  • Monitor/analyze the results (quantitative, qualitative) of local CRM activities and define the obstacles and insights
  • Develop regular discussion materials based on the analysis, and lead in delivery & communication with CRM stakeholders in Hyundai Motor Europe & local markets
  • Establish the change management plan and guideline contents for markets depends on the level of the performances and types of activities
  • Develop & manage key KPIs and dashboards for monitoring effectiveness of CX and business performances
  • Proactively engage in customer care management over customer channels, study to develop clear messages and pull proper customer segmentation and activation to the improve loyalty, membership, service retention and repurchase.
  • Closely collaborate with EU market teams and stakeholders for new business / IT process rollout
  • Lead a change management program and collect feedbacks/requirements regarding the platform.
  • Communicate and align with CRM directions of HQ and translate into Pan-EU region standards.
  • Support in reporting to HQ and follow up the decision makings and issues points.
  • Master and demonstrate technical and operational expertise.

About you:


 

Requirements:

  • University Degree (Bachelor/MBA etc.)
  • Minimum 5-10 years’ experience in a related position or specialization
  • Global Project Rollout Experience
  • Professional experience with Business Analysis
  • Research / Benchmarking knowledge is required
  • Good understanding in Salesforce solutions (SFDC Certification is preferred)
  • Experience in data analysis and delivery the summary report
  • Collaborative mindset - Strong teamwork, communication with stakeholders in various organizations
  • Strong ability to prioritize and manage multiple tasks and responsibilities
  • Excellent communication skills and a collaborative/teamwork mindset
  • Proficiency in MS Office is required
  • Proficiency in English (both written and oral) is required

Rewards and Benefits

  • A highly competitive salary and benefits package
  • Flexible working hours and hybrid work policy
  • Continued learning and professional development
  • Car sharing and car lease mobility program
  • Daily complimentary lunch at the office canteen and subsided breakfast snacks
  • Free access to the company gym
  • Opportunities to join company sporting clubs including tennis, soccer, yoga and golf
  • Highly international working environment


Required Skill Profession

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