Cloud Solution Architect

Job description

**Overview**



With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.

CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.

Join CE&S and help us accelerate AI transformation for our customers and the world.



The **Customer Success organization,** an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.



We are looking for a **Cloud Solution Architect (CSA), specializing in Cloud Infrastructure** who is passionate about driving our customers’ Infrastructure & AI transformation on the Microsoft Platform.

This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.



This role is flexible in that you can work up to 50% from home.



Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



**Responsibilities**



+ You will **drive positive Customer Satisfaction** and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Infrastrcuture teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.

+ You will land an end-to-end value prop for Infrastructure (i.e., Reliability and Resilience) which spans the breadth of Microsoft Infrastrcuture offerings, and with focus on **Networking, designing and implementing an AI Ready Infrastructur and helping our customers to achieve the best resilience and highest reliability for their critical workloads .**

+ You will support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft Infrastructure products utilization as you lead technical solutioning and nurturing across the customer journey.

+ You willdeliver technical presentations & demosand propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption Identify cross sell/upsell/Unified opportunities through customer engagement.

+ You will align your individual skilling to team/area demands andCustomer Success goals and accelerate customer outcomes -Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.

+ **Run Architectural Design Session** to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment.

Outcome is consensus on solution design and next steps toward production.

+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including our sales teams, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Azure platform.



**Qualifications**



**Required qualifications:**



+ **Bachelor's Degree** in Computer Science, Information Technology, Engineering, Business, or related field

+ **AND 5-7+ years '** experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

+ Fluency in English and B2 level in German



**Additional qualifications:**



+ **Business Value:** The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers.

This includes the ability to persuade and inform based on facts and alignment with goals and strategy.

+ **Trusted Advisership** : The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.

+ **Situational fluency:** Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to read the room.

+ **Insightful listening:** asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said

+ **Technical experience and knowledge** in Well Architected Framework/Cloud Adoption Framework (WAF/CAF), Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management

+ **Automotive or travel background**



Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

Required Skill Profession

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