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Call Center Agent (m/w/d) 1st Level Support / IT Support Job Opening In Bonn – Now Hiring wu personal GmbH


Job description

Wir sind Experten für IT-Personal und kaufmännische Fachkräfte in der Arbeitnehmerüberlassung sowie im Dienst- und Werkvertrag.

Unsere Kunden sind IT-Systemhäuser, IT-Hersteller und IT-Dienstleister.


Für unseren Auftraggeber, Europas führenden herstellerübergreifenden Dienstleister für die IT-Branche, suchen wir an den Standorten Bremen, Nürnberg, Leinfelden-Echterdingen, Düsseldorf, Bonn, Frankfurt am Main, Hamburg, Köln, München, Rüsselsheim, Stuttgart, Münster, Ludwigshafen und Grenzach-Wyhlen mehrere IT Servicemitarbeiter (m/w/d) bzw.

Service Desk Agenten (m/w/d).

Gerne auch IT-Quereinsteiger mit IT-Kenntnissen!







Call Center Agent (m/w/d) 1st Level Support / IT Support

bundesweit an mehreren Standorten









JOBPROFIL - ID 6545S



AUFGABEN


  • Annahme und Bearbeitung aller eingehenden Anfragen im IT-Servicedesk bzw.

    Helpdesk auf First Level oder Second Level Niveau (je nach Projekt ggf.

    bis zu 30% aus dem Home Office möglich)

  • Unterstützung der Anwender bei Anfragen zu Microsoft Windows und der Microsoft Office Produktpalette 

  • Fehleranalyse und Störungsbehebung im Hardware- und Softwareumfeld

  • Dokumentation der Tätigkeiten in einem Ticketsystem

  • Eröffnung von Tickets für den Second Level Support



KENNTNISSE

  • Idealerweise eine abgeschlossene Berufsausbildung im IT-Umfeld sowie gutes technisches Verständnis oder vergleichbare Qualifikation bzw.

    IT-Kenntnisse.

    Gerne auch IT-Quereinsteiger mit IT-Kenntnissen!

  • Gute Kenntnisse im Bereich Microsoft Windows und MS Office

  • Erfahrung im Call Center Umfeld, in einem First Level Support bzw.

    Kundensupport, User Helpdesk oder Servicedesk bzw.

    als IT-Servicemitarbeiter (m/w/d) oder IT-Kundenbetreuer (m/w/d) etc.

  • Gute Deutschkenntnisse und ausbaufähige Kenntnisse in Englisch

  • Bereitschaft zur Schichtarbeit



LEISTUNGEN

  • Tarifgebundener Vertrag (GVP)

  • Festes Monatsgehalt inklusive übertarifliche Bezahlung

  • Projektzulage ab dem ersten Einsatztag

  • Urlaubs- und Weihnachtsgeld nach GVP

  • Vergütung nach Equal-Pay-Modell

  • Mitarbeiterempfehlungsprogramm

  • Langfristige Kundeneinsätze

  • Hohe Übernahmequote beim Kunden







Jetzt bewerben














Ansprechpartner:

Jutta Linti

HR

+49 89 2190952-78


jutta.linti@wu
















































Kontakt / Impressum | Datenschutz

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


Real-time Call Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in Bonn, Germany, highlighting market share and opportunities for professionals in Call Center roles.

2794 Jobs in Germany
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Are You Looking for Call Center Agent (m/w/d) 1st Level Support / IT Support Job?

Great news! is currently hiring and seeking a Call Center Agent (m/w/d) 1st Level Support / IT Support to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at wu personal GmbH adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Germany laws and regulations

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Key qualifications for Call Center Agent (m/w/d) 1st Level Support / IT Support typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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